Thursday, 24 April 2014

(Martin’s Question – Version II)
How can we overcome the barriers that impact the effective use of on-line tools in adult learning?
Surmounting the barriers that impact on the effective use of on-line tools in adult learning is an ongoing issue with digital learning. These barriers will naturally vary from situation to situation and individual to individual. But for a tutor working in, say, a low socio-economic, widespread relatively isolated and rural district, with limited communication networks and electronic hardware infrastructure, then  most of the main initial barriers simply revolve around lack of access to the digital wherewithal. Many households – even if they are able to afford and maintain the hardware, may simply not be within the broadband and cell phone broadcast and reception areas. Additionally, many students seeking  literacy/numeracy assistance may often be seeking that assistance because of poor school experiences, often precipitated by the underlying economic and social issues listed above. For many learners in this category, school will have been one of the few places where  some degree of interaction with the online media was possible, so low attendance rates and limited in-class engagement will have stymied opportunities to build expertise and confidence in these areas.
Overcoming these considerable barriers, therefore, is a matter of the educators doing what they can, when and where they can, and hoping incremental gains will somehow accumulate.  For instance, for quite a few students in this type of situation, gaining a learner’s driving licence will be considered a major achievement. Learning goals will therefore focus on improving those literacy/numeracy elements necessary to help achieve that goal, and this may include basic IT up-skilling in order for the student to engage with the online Road Code practice test.
As indicated, all manner of infrastructure and socio-economic issues may affect the student’s  capacity to access computer time – particularly if additional literacy issues have to be addressed as well. However, where these types of mainly infrastructure related issues are not pressing, then a range of strategies can be adopted to address barriers specific to digital learning (as opposed to learning barriers common to learning in general):
- Attempt to incorporate digital learning structures in the initial design stages of any programme, as opposed to ‘bolting’ them on to existing programmes (Jenkins, in Martin & Madigan, 2006, p. 170).
- Attempt to create as much as possible a ‘community of learners’, where students feel sufficiently engaged and valued that there is a correspondingly high motivation to interact with and support fellow students, as well as promoting positive tutor/students relations.  (Grandzol & Grandzol, as cited in Brinthaupt, T., et al, 2011, p. 7.).
- Minimise learning anxiety by ensuring programming and formatting is suited to the computer literacy level of the  learners concerned. (Chen & Bryer, 2002.)
 - Relate the appropriateness and effectiveness of the intended format to the learning needs of the individual concerned. (Kanuka, 2008, p.2).
- Ensure that students have very open lines of communication to the tutor/s through provision of direct personalised email addresses (or free-call phone numbers) in order that  students are able to contact the tutor/s on a one-to-one basis, should they prefer, regarding enquiries or concerns. Having to do so only through the course online links may be inhibiting for the student for fear of perhaps being seen to be a bit of a ‘goof’ by other students.
- Where appropriate, without divulging the initial source, respond to those individual student concerns with feedback to the whole group. Chances are, if one student has those concerns and anxieties, others do too.
- Where possible and appropriate, tutors should attempt to integrate face-to-face tuition sessions with the distance online learning components. Often, a few minutes ‘live’ demonstration, exampling or individual student support may cut through anxieties and technical shortcomings that have been unnecessarily inhibiting the student’s progress.
- For the tutor to provide consistent and regular feedback, together with ongoing formative assessment of how the students are generally progressing. Distance learning has many potential advantages, but, as the term suggests, for the student, ‘distance’ learning can leave the student feeling just that – ‘distant’ - and somewhat isolated or removed.. Whatever means that can alleviate that perception are therefore to be pursued where and when possible.
Jenkins, (Martin & Madigan, 2006, p. 170), though, stresses the importance of tackling e-learning programmes at the initial point of programme design.

References:
Brinthaupt, T., Fisher, L., Gardner, J., Raffo, D., & Woodard, J. (2011). What the best online teachers should do. Journal of Online Learning and Teaching. Middle Tennessee State University, Murfreesboro, TN 37132 USA. Retrieved March 31, 2014, from:
Chen, B and Bryer, T. (2002) Investigating Instructional Strategies for Using Social Media in Formal and Informal learning. The International review of research in Open and Distance learning.
Retrieved April 18, 2014, from:
Jenkins, M. (2006).  Supporting students in e-learning, in Martin, A., & Madigan, D. (Eds.). Digital Literacies for Learning. London: Facet Publishing.

Kanuka, H. (2008). Understanding e-learning technologies-in-practice through philosophies-in-practice. The theory and practice of online learning, pp. 91–118. Edmonton, Canada: AU Press, Athabasca University.

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